BFSI Track
Hyper-Personalized Banking in a Digital-First Philippines
2:00 PM - 2:30 PM
Registration & Coffee
2:30 PM - 2:40 PM
National Anthem
2:40 PM - 3:00 PM
Opening Ceremony
3:00 PM - 3:15 PM
AI-Powered Personalization at Scale: Winning Customer Loyalty in Philippine Retail Banking
3:15 PM - 3:30 PM
The Omnichannel Advantage: How Open Banking is Transforming Financial Services
3:30 PM - 4:15 PM
PANEL DISCUSSION:
Building Digital Trust: Securing Customer Experiences in the Age of AI & Cyber Threats
- Leveraging AI-driven fraud detection, adaptive authentication, and real-time risk intelligence to protect customers from evolving cyber threats.
- Safeguarding customer data, ensuring regulatory compliance, and building transparency that strengthens confidence across digital channels.
- Delivering frictionless, secure, and hyper-personalized customer journeys without compromising usability or trust.
4:15 PM - 4:45 PM
Networking Break / Booth Visit
4:45 PM - 5:00 PM
Humanizing Digital Banking: Delivering Inclusive Experiences Through Conversational Channels
5:00 PM - 5:45 PM
PANEL DISCUSSION:
The CX ROI Playbook: Metrics That Drive Growth, Loyalty & Business Impact
- Exploring the performance metrics that connect customer experience initiatives to revenue growth, customer retention, operational efficiency, and long-term business value.
- Leveraging behavioural analytics and AI-driven insights to continuously optimize experiences and improve business outcomes.
- Identifying best practices for demonstrating ROI, securing executive buy-in, and creating a customer-centric culture that delivers measurable impact.
5:45 PM - 6:00 PM
Future-Proofing Customer Experience: The 2027 Vision for Philippine BFSI
6:00 PM - onwards
Networking & Gala Dinner
BPO Track
AI-Augmented Operations – Keeping the Philippines as the World’s CX Capital
2:00 PM - 2:30 PM
Registration & Coffee
2:30 PM - 2:40 PM
National Anthem
2:40 PM - 3:00 PM
Opening Ceremony
3:00 PM - 3:15 PM
The Future of Agent Experience: AI-Powered Workflows Transforming Philippine BPOs
3:15 PM - 3:30 PM
The Intelligent CX Advantage: Harnessing Voice of Customer & Sentiment Analytics
3:30 PM - 4:15 PM
PANEL DISCUSSION:
Redefining Workforce Excellence: Human-AI Collaboration in Global Capability Centers
- Integrating AI with human expertise to enhance productivity, accelerate decision-making, and improve service delivery.
- Exploring strategies for upskilling employees, redesigning workflows, and fostering a culture where AI augments human capabilities.
- Balancing automation, governance, and workforce transformation to deliver measurable improvements in customer experience, operational efficiency, and business outcomes.
4:15 PM - 4:45 PM
Networking Break / Booth Visit
4:45 PM - 5:00 PM
The Experience-Driven Workforce: VR & AR for Smarter Training and Higher Retention
5:00 PM - 5:45 PM
PANEL DISCUSSION:
Metrics That Matter: Aligning CX Performance with Global Client Expectations
- Exploring the quality metrics, CX indicators, and business outcomes that global clients prioritize when evaluating service excellence and strategic partnerships.
- Using real-time analytics, Voice of Customer insights, and performance dashboards to optimize customer experiences and exceed client expectations.
- Aligning CX performance with business goals, strengthening client relationships, and demonstrating measurable value through data-driven decision-making.
5:45 PM - 6:00 PM
Experience as the New Differentiator: Transforming the Future of Philippine BPO
6:00 PM - onwards
Networking & Gala Dinner
Healthcare Track
Patient-Centric Digital Health in the Philippine Archipelago
2:00 PM - 2:30 PM
Registration & Coffee
2:30 PM - 2:40 PM
National Anthem
2:40 PM - 3:00 PM
Opening Ceremony
3:00 PM - 3:15 PM
Connected Care: Transforming Patient Engagement Through Digital Health
3:15 PM - 3:30 PM
The Next Frontier of Healthcare: AI-Driven Personalized Care & Predictive Intelligence
3:30 PM - 4:15 PM
PANEL DISCUSSION:
The Digital Care Advantage: Transforming Patient Experience Through Smart Health Technologies
- Enabling coordinated, efficient, and patient-centric care across the healthcare ecosystem through intelligent EHRs, interoperable platforms, and digital health technologies.
- Empowering patient health with the help of digital therapeutics, patient portals, and AI-powered mobile health applications.
- Leveraging data-driven technologies to streamline clinical workflows, personalize treatment, improve patient satisfaction, and deliver measurable health outcomes.
4:15 PM - 4:45 PM
Networking Break / Booth Visit
4:45 PM - 5:00 PM
Digital Health at a Distance: Bridging Healthcare Gaps Through Remote Monitoring
5:00 PM - 5:45 PM
PANEL DISCUSSION:
Human-Centered Healthcare: Balancing Technology, Empathy & Patient Experience
- Exploring human-centered design principles that create intuitive, accessible, and inclusive digital health experiences that meet diverse patient needs.
- Integrating AI, digital tools, and automation while preserving empathy, trust, and meaningful human interactions throughout the care journey.
- Delivering personalized, transparent, and emotionally intelligent healthcare experiences that improve patient satisfaction, engagement, and long-term outcomes.
5:45 PM - 6:00 PM
The Future of Patient-Centered Healthcare: Delivering Universal Care Through Digital Innovation
6:00 PM - onwards
Networking & Gala Dinner
- 11th November
- 02:00 PM
- Manila, Philippines
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About QNA
QNA has firmly established itself as a trusted leader in the events industry, with a remarkable track record of hosting over 150 B2B conferences, summits and roadshows across India, APAC, the Middle East, and Africa. Over the years, QNA has built a reputation for creating high-impact, content-rich events that resonate with industry leaders and stakeholders.
At QNA, our mission goes beyond organising events; we aim to foster environments where business leaders, entrepreneurs, governments and change-makers from around the world can converge to drive meaningful change. We are committed to asking the right questions, challenging the status quo, and sharing cutting-edge business insights that empower our attendees to lead with vision and purpose in an ever-evolving global landscape.
At QNA, our mission goes beyond organising events; we aim to foster environments where business leaders, entrepreneurs, governments and change-makers from around the world can converge to drive meaningful change. We are committed to asking the right questions, challenging the status quo, and sharing cutting-edge business insights that empower our attendees to lead with vision and purpose in an ever-evolving global landscape.