Experience. Transform. Lead

The Philippines' Premier CX Transformation Conference

Redefining customer, user, and patient experiences across the Philippines’ fastest-growing industries.
SECURE YOUR SEAT

DATE

11th
NOVEMBER

TIME

02:00 PM
PH TIME

LOCATION

Ascott Bonifacio Global City,
Manila, PHILIPPINES

11th NOV

02:00 PM

MANILA, PH

Driving Experience-Led Digital Transformation

The IndustryDX 2026 is a premier 3-track B2B conference dedicated to making exceptional customer, user, and patient experiences the ultimate competitive advantage in today’s fastest-growing industries.

Running simultaneously across three dedicated rooms, the conference brings together industry leaders, innovators, and solution providers. A shared exhibition space showcases cutting-edge experience technologies, followed by an exclusive high-impact networking gala dinner.

In an era where seamless, personalized, and empathetic experiences define loyalty and growth, this conference drives digital and human-centric transformation while positioning the Philippines as a rising regional hub for experience excellence.

Event Highlights

150+
Attendees
20+
Speakers
10+
Solution Providers
Exclusive B2B Meetings
Networking Gala Dinner
Quiz
Competition

Track Highlights

Industry-Focused Experience Tracks

Discover transformative insights tailored for the Philippines’ fastest-growing industries.

01

BFSI

Hyper-personalized customer journeys, digital trust, and omnichannel excellence .

02

BPO

Agent empowerment, AI-augmented interactions, and maintaining global CX leadership

03

HEALTHCARE

Patient experience (PX) innovation through digital tools and compassionate care models
SHOWCASE YOUR SOLUTIONS AT IndustryDX Philippines

Philippines at a Glance

Key market indicators highlighting the country’s rapid digital transformation and growing investment across financial services, BPO, and healthcare.
💳
DIGITAL PAYMENTS
$616.3M
Financial Transactions Through Digital Payments in 2025
🏢
BPO INDUSTRY
8.5%
Contribution of the Philippine BPO Sector to National GDP
🏥
DIGITAL HEALTH
$3.6B
Projected eHealth Market Value by 2026
Conference Focus Areas

Key Topics

Explore Agenda arrow icon
Industry leaders sharing insights at a conference
Live Industry Intelligence

Where innovation meets real-world impact.

✦
3 Industry Tracks
⌁
Human + AI Experience Models
01
Industry Track

BFSI

01 / Customer Experience

AI-led hyper-personalization & omnichannel journeys

Context-aware offers and seamless servicing across digital and branch channels to boost engagement, retention and revenue.

02 / Risk & Trust

RegTech, behavioural analytics & fraud prevention

Policy-driven compliance automation plus behavioral ML to detect anomalies, reduce false positives and cut regulatory cost.

02
Industry Track

BPO

01 / Intelligent Operations

AI/RPA agent augmentation & omnichannel orchestration

Intelligent assistants, conversation summarization and unified context to speed resolution, lift FCR and lower handling time.

02 / CX Intelligence

Real-time voice-of-customer & hybrid human–AI workflows

Live sentiment and intent analytics with escalation rules for smarter routing, coaching and quality outcomes.

03
Industry Track

Healthcare

01 / Connected Care

Patient engagement, telehealth & remote monitoring

Virtual care, connected telemetry and personalized nudges that improve access, adherence and satisfaction.

02 / Clinical Intelligence

Predictive analytics, personalized care & hybrid clinical workflows

Continuous risk stratification, tailored interventions and clinician-assist AI for better outcomes and operational efficiency.

Designed for leaders building the next generation of human-centred experiences.

AI Automation Analytics Experience Design

ATTENDEE PROFILE

BFSI
CXO & VP-Level Executives
Digital Transformation Leaders
Heads of Retail Banking
Insurance Business Leaders
Innovation Directors
Banking Technology Leaders
Fintech Executives
Insurance Technology Leaders
BPO
Operations Leaders
Client Experience Managers
Technology Heads
BPO Operations Directors
KPO Business Leaders
Global Capability Center Leaders
Customer Experience Heads
Digital Operations Executives
HEALTHCARE
Hospital Administrators
Patient Experience Officers
Digital Health Leaders
Chief Information Officers (CIOs)
Chief Technology Officers (CTOs)
Healthcare Providers
Health Insurance Payers
Pharmaceutical Executives

Why Attend IndustryDX?

Unlock strategies, innovations, and partnerships that will accelerate your organization’s experience transformation journey.
BFSI
BPO
Healthcare
🏦

BFSI

BFSI attendees gain practical strategies to accelerate digital banking adoption, strengthen customer trust, improve retention and deliver seamless omnichannel experiences. Learn how AI, automation and intelligent analytics are transforming financial services while enabling secure innovation and sustainable growth.

Secure Your Seat

Who SHould Sponsor

Become a sponsor

Speakers

Tonichi Achurra-Parekh

Board Trustee
▼
IT & Business Process Association of the Philippines

Devendra Pratap Singh

Chief Information Officer, AG&P

Frank N. Vibar

Chief Information Officer, Asian Hospital and Medical Center

JL Botor

Country Head, Sustainable Medical Billing

Roxannie Alejo

AVP-Patient Experience, Makati Life Medical Center

Chai Domingo

Senior Director, Service Delivery, Support Ninja

Edison Dungo

Director of IT,
Manila Doctors Hospital

RAM JOSEPH A. COLOT

Associate Director,
▼
Patient Experience Group, St. Luke's Medical Center - Global City

Carlo Valencia

Head of Business Excellence, Sourcefit

Vasanth Kumar

AVP – Technical Services Group, HGS

Wanda Pascua

Head of Marketing,
Tonik Bank

Emahn Sanchez

VP – Operations, Transparent BPO

Jose Marie Bonto

Vice President,
Development Bank of the Philippines

Necy Santiago

Director – Customer Experience,
AXA Philippines

Sheridan Laroza

Executive Director, Information Technology, Thermo Fisher Scientific

Sponsors

Exhibitor

Supporting Partner

Series Sponsors

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  • 11th November
  • 02:00 PM
  • Manila, Philippines
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Head Office: Unit no.1311, 13th Floor Building Name – 72 Corp Sakinaka Sakivihar Road, Mumbai.
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About QNA

QNA has firmly established itself as a trusted leader in the events industry, with a remarkable track record of hosting over 150 B2B conferences, summits and roadshows across India, APAC, the Middle East, and Africa. Over the years, QNA has built a reputation for creating high-impact, content-rich events that resonate with industry leaders and stakeholders.

At QNA, our mission goes beyond organising events; we aim to foster environments where business leaders, entrepreneurs, governments and change-makers from around the world can converge to drive meaningful change. We are committed to asking the right questions, challenging the status quo, and sharing cutting-edge business insights that empower our attendees to lead with vision and purpose in an ever-evolving global landscape.

Contact Us

For Sponsorship

sponsorship@qna-events.com

For Speaking

speaking@qna-events.com

For Marketing

marketing@qna-events.com
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